PremCloud Services

Maintenance & Support

Receive industry-leading maintenance and support services localized in your specific geographic region(s) to assist in the upkeep of your archive environment.

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PremCloud Services

Case Studies

PremCloud Services provides white-glove services for numerous clients across virtually all industries. Contact us for PremCloud Services case studies from some of our enterprise clients.

PremCloud Maintenance & Support

Our PremCloud Services Maintenance & Support is responsible for ensuring our global enterprise customers’ archive environments are running properly and are in compliance when it comes to fulfilling industry mandates. We understand that maintaining an on-premise archive environment without professional assistance is no simple task, so we have made our Maintenance and Support services as accessible as possible to our global customers, delivering maximum value with support resources all over the globe for 24/7/365 support. Furthermore, we do not offshore our support services, we provided localized assistance to deliver the highest quality support within your designated region of deployment.

With our easy-to-use Support Portal, customers can quickly login, submit a support request, and receive immediate assistance from one of our dedicated Account Managers. Or our customers can always call their dedicated Account Managers who will personally ensure that their customers receive immediate assistance. Our PremCloud Services Maintenance Team will remediate the issue or provide guidance on our customers’ questions in a timely manner. We are first and foremost a Service Provider, and we pride ourselves on our unmatched level of responsiveness when it comes to servicing our loyal multinational customer base.

Hosting Services

Host your information in our data center, your data center, a third party data center, or a public cloud and let us manage your hosting needs for you.

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Professional Services

Get professional help with the IT projects your team is not equipped to handle and let the experts deploy, upgrade, and expand your technology.

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Migration Services

Migrate all of your enterprise's valuable content stored in legacy applications and safely adopt new technologies without risk of unnecessary data loss.

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Advisory Services

Receive legal advice on all of your enterprise-wide data challenges in order to ensure compliance with global data privacy regulation.

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GDPR & Legal

Gain the legal expertise you need for your technology practices and ensure compliance with modern global privacy regulations such as GDPR.

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Third-Party Consulting

Leverage the experts’ assistance with enterprise technologies related to your archive environment and information governance practices.

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What Our Clients Say

Customer service and responsiveness among the sales and engineering team is amazing. Some of the best I've ever encountered in 15 years of working in legal technology.

Associate Director, Risk ManagementLegal

EAS has been a great tool for us. And it addresses the most important aspect... security. I would recommend EAS to a prospective customer because of the ease of use and the security.

IT ManagerConstruction

Implementation is easy. UGA was able to provide a solution within our budget. The evaluation and contract negotiation was great. We just finished our implementation and training.

Senior EngineerGovernment

UGA has been very responsive to issues, and has provided great customer service. We purchased EAS as a managed service, and they regularly access the system to ensure it is operating correctly.

Systems ArchitectHealthcare

We work very well together, requirements from UGA are detailed and to the point. To date we have had no issues or problems from UGA. And we fully believe that all key milestones and target will be met.

Senior Project ManagerTransportation

Excellent archiving solution. Works great, decreases the need for file maintenance and makes work more flexible, customer service is also very good.

Support AnalystServices
Data Detect

Shine a light on your unstructured data repositories to locate business-critical documents, identify PII, and eliminate redundant, obsolete, and trivial (ROT) data.

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PremCloud Connect

Seamlessly connect to all of your enterprise-wide applications to capture the data for transformation and ingestion into any target repository of your choice.

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Compliantly and intelligently preserve data generated from enterprise messaging, collaboration, file-sharing, social media, and other web applications.

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What are you waiting for?

Get started with all of our market-leading data archiving solutions, tools, software, and services.

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