Our PremCloud Services Maintenance & Support is responsible for ensuring our global enterprise customers’ archive environments are running properly and are in compliance when it comes to fulfilling industry mandates. We understand that maintaining an on-premise archive environment without professional assistance is no simple task, so we have made our Maintenance and Support services as accessible as possible to our global customers, delivering maximum value with support resources all over the globe for 24/7/365 support. Furthermore, we do not offshore our support services, we provided localized assistance to deliver the highest quality support within your designated region of deployment.
With our easy-to-use Support Portal, customers can quickly login, submit a support request, and receive immediate assistance from one of our dedicated Account Managers. Or our customers can always call their dedicated Account Managers who will personally ensure that their customers receive immediate assistance. Our PremCloud Services Maintenance Team will remediate the issue or provide guidance on our customers’ questions in a timely manner. We are first and foremost a Service Provider, and we pride ourselves on our unmatched level of responsiveness when it comes to servicing our loyal multinational customer base.