PremCloud Services

Managed Services

Let our experts manage your archive environment for you and ensure the optimal operation of your deployment on a continual basis.

PremCloud Services

Case Studies

PremCloud Services provides white-glove services for numerous clients across virtually all industries. Contact us for PremCloud Services case studies from some of our enterprise clients.

PremCloud Managed Services

Considering the complexities that come from modern archiving [i.e. the management of global deployments, ingestion of new content types, and increasingly complex retention-setting], IT personnel are tasked with understanding an entire niche skill set in order to properly manage their on-premise archive environment. As this burden weighs heavily on various IT departments lacking the resources for specialized management, our PremCloud Services team is proud to offer On-Premise Managed Services to solve this critical issue for so many organizations. With the professional management of your archive environment, our team assumes the niche responsibilities of your deployment’s upkeep; furthermore, we ensure the optimal operation of your archive on a continual basis.

Designing Your Managed Services

The most beneficial aspect of our PremCloud Managed Services is that you define which services we provide to your organization. Typical engagements include services provided on a daily, weekly, monthly, annual, and as-needed basis; however, you design the optimal combination of our offerings per your specific requirements. Some enterprises need more thorough management of their environment on a weekly or even daily basis, and others prefer a monthly maintenance schedule for a less-demanding deployment. The most common components structured in our PremCloud Managed Services arrangements include:

  • Daily system checks to review archiving, indexing, and backups.
  • Two annual updates and patches to the software as they are released [one major and one minor].
  • Two annual training sessions for end-users or administrators.
  • Assistance in executing legal searches in the archive, including legal attestations.
  • Assistance with routine tasks such as the management of administrative and Discovery permissions, as well as journal rule and mail crawl configurations.

Transitioning to Managed Services

While each organization has a unique set of needs, we make it as easy as possible to adopt the optimal combination of Managed Services to maximize your operational efficiencies. You determine which services we provide, and you also determine the frequency of routinely-performed activities to best enable your archive usage. Essentially, you decide which aspects of your deployment you no longer want to have responsibilities managing, and our PremCloud Managed Services will handle the rest. If the process of onboarding additional users has deterred your organization from delivering the power of EAS to your complete workforce, our On-Premise Managed Services is the perfect program for you. Spend more time on your business-critical activities to support your strategic initiatives, and make the transition to Managed Services. Call your dedicated Account Manager today to get started.

Hosting Services

Host your information in our data center, your data center, a third party data center, or a public cloud and let us manage your hosting needs for you.

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Professional Services

Get professional help with the IT projects your team is not equipped to handle and let the experts deploy, upgrade, and expand your technology.

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Migration Services

Migrate all of your enterprise's valuable content stored in legacy applications and safely adopt new technologies without risk of unnecessary data loss.

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Advisory Services

Receive legal advice on all of your enterprise-wide data challenges in order to ensure compliance with global data privacy regulation.

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GDPR & Legal

Gain the legal expertise you need for your technology practices and ensure compliance with modern global privacy regulations such as GDPR.

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Third-Party Consulting

Leverage the experts’ assistance with enterprise technologies related to your archive environment and information governance practices.

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What Our Clients Say

Customer service and responsiveness among the sales and engineering team is amazing. Some of the best I've ever encountered in 15 years of working in legal technology.

Associate Director, Risk ManagementLegal

EAS has been a great tool for us. And it addresses the most important aspect... security. I would recommend EAS to a prospective customer because of the ease of use and the security.

IT ManagerConstruction

Implementation is easy. UGA was able to provide a solution within our budget. The evaluation and contract negotiation was great. We just finished our implementation and training.

Senior EngineerGovernment

UGA has been very responsive to issues, and has provided great customer service. We purchased EAS as a managed service, and they regularly access the system to ensure it is operating correctly.

Systems ArchitectHealthcare

We work very well together, requirements from UGA are detailed and to the point. To date we have had no issues or problems from UGA. And we fully believe that all key milestones and target will be met.

Senior Project ManagerTransportation

Excellent archiving solution. Works great, decreases the need for file maintenance and makes work more flexible, customer service is also very good.

Support AnalystServices
Data Detect

Shine a light on your unstructured data repositories to locate business-critical documents, identify PII, and eliminate redundant, obsolete, and trivial (ROT) data.

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PremCloud Connect

Seamlessly connect to all of your enterprise-wide applications to capture the data for transformation and ingestion into any target repository of your choice.

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EAS

Compliantly and intelligently preserve data generated from enterprise messaging, collaboration, file-sharing, social media, and other web applications.

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